Scope and working relationship
Questions from Toronto teams
Do you have a Toronto office?
The service is delivered remotely, not from a Toronto office. You work directly with me through online reviews, a shared project brief and an agreed schedule. We define overlap with your team before the project starts.
Can we keep our existing CRM or booking tool?
Yes, where its integration options support the agreed workflow. I review the current setup before estimating the work. A working integration includes field mapping, routing, confirmation states and a test submission received at the intended destination.
How do you approach accessibility for an Ontario website?
I include keyboard use, readable layouts, form labels and clear feedback in the implementation brief. Ontario has specific website accessibility requirements for designated public-sector organizations and businesses or non-profits with 50 or more employees. We establish the applicable review scope before estimating any specialist audit. Ontario's website accessibility guidance explains the requirements and exceptions.
Can one website serve Canada and the US?
Yes. Start with the same page where the offer is the same. Create separate versions when pricing, availability, language or the customer journey actually differs. I avoid duplicating a full site just to change a country name.