Start with the customer and the commercial decision
Expertise can be strong while the customer journey remains difficult to understand. A specialist business may rely on senior people to explain its offer in every conversation, while its website presents broad capabilities without enough detail to help a buyer choose. I review that gap before recommending more traffic or a larger content program.
The brief distinguishes the customers served in the UK from any wider English-language audience. Geography, professional boundaries and service delivery affect the proposition and inquiry route, but they do not automatically require separate campaigns for every city. We identify the actual constraint and the evidence that would show whether the first intervention is helping.