Start with the customer and the commercial decision
A specialist team can have strong delivery expertise and still find it difficult to explain the offer before a live conversation. I review how the intended buyer discovers the business, evaluates its relevance and makes the first request. That shows whether the useful intervention is positioning, content, acquisition or the handoff after inquiry.
The brief distinguishes Irish customers from wider English-language or US audiences where the offer changes. We prioritize the work the team can own, identify the evidence needed for the next decision and separate a focused growth test from an unnecessary rebuild of every channel.