Start with the customer and the commercial decision
An international-facing website needs to explain who can buy the service, not simply present the business in English. I review the offer boundaries, useful evidence and customer questions before focusing on individual interface elements.
We then trace the inquiry through submission and receipt. Market and language context should help the receiving team respond where relevant, without making customers complete an unnecessarily long first form. The brief distinguishes content ambiguity, technical friction and a weak internal handoff so each problem receives the right intervention.