A Manhattan legal practice might want fewer inquiries outside its practice areas, rather than another broad campaign. The brief would connect search themes, approved service explanations, a short intake form and reasons an inquiry is declined. A Brooklyn accounting consultancy might instead need to distinguish recurring advisory engagements from one-off filing requests.
I define a qualified inquiry with the people who answer it, then build the marketing brief around that shared standard. Borough coverage belongs in the message only when it changes access, eligibility or delivery, not as decorative local keywords.